Frequently Asked Questions
Everything you need to know about your new favorite frames.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. For international orders, please allow 7-14 business days for delivery depending on your location.
What is your return and exchange policy?
We offer a 30-day return policy for most items. Products must be in their original condition and packaging. Please note that certain promotional items or final sale products may not be eligible for return.
Do your sunglasses offer UV protection?
Yes, all DIFF Eyewear sunglasses provide 100% UVA/UVB protection to keep your eyes safe while looking stylish.
Can I add my prescription to your frames?
Absolutely! We offer a wide selection of prescription-ready frames. Simply select the 'Prescription' option on the product page and upload your valid RX script during checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, and interest-free installment plans via Afterpay.
How do I care for my new eyewear?
To keep your lenses clear and scratch-free, always use the provided microfiber cleaning cloth. Avoid using paper towels or clothing, and store your frames in their protective case when not in use.