Returns & Exchanges
We want you to love your new frames, which is why we offer a 30-day return policy for a full refund or exchange on all eligible eyewear. Please ensure items are in their original, unworn condition with all packaging included to qualify for a return.
Start Your Return
Visit our online Returns Portal and enter your order number and zip code to locate your purchase and select the items you wish to send back.
Select Your Resolution
Choose between a refund to your original payment method, a size exchange, or a store credit bonus to use toward your next favorite pair of shades.
Print and Pack
Download and print your prepaid shipping label, then securely package your eyewear in its original case and box to prevent damage during transit.
Ship and Track
Drop off your package at any authorized carrier location and keep your tracking number handy; we will process your refund within 5-7 business days of arrival.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing